Secure Site 
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FAQ
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How can I know that my order has been delivered?
You can always track your order by logging in using your email address and
password, and clicking the link “Tracking my Orders”.
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Is it required that I put the recipient’s number?
The recipient’s phone number is used for delivery purposes. On some occasions,
the recipient may be called to schedule delivery. To maintain its high quality
standards, Wardq8.com will occasionally contact the recipient to ensure their
satisfaction.
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What happens after I place an order?
When your order is placed at Wardq8.com, and after your credit card payment is
approved by the clearance house, your order is then sent over a secure
connection to Wardq8.com. Automatically, you will receive via e-mail, a
confirmation letter that your order has been successfully placed. Orders must
be placed at least 4 hours in advance. You may go online, check and track your
order(s), under “Tracking my orders” on Wardq8.com web site
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Is it safe to use my credit card online?
Credit card data you enter on www.Wardq8.com is encrypted with secure server
software (SSL) that encodes the information before your web browser software
transmits it, meaning hackers can't seize any of your personal information
while it’s in transit. Credit card numbers are not stored on Wardq8.com’s
servers. Credit cards are billed immediately at the end of an order process
through an encrypted on-line connection with the credit card processing Banks.
When ordering at this site, and by using the secure order form, you will notice
either a solid key or closed lock at the bottom left corner on your browser.
Always look for these signs before entering your billing information.
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What if I have additional questions?
If you have additional questions, please send an e-mail at info@Wardq8.com, or
call our 24/7 call center. Do not hesitate to make contact every time you feel
the need. Wardq8.com will be more than glad to help you customize your bouquet
or advise you to select the best floral arrangement for the desired occasion or
for a specific theme.
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What is Wardq8.com?
Wardq8.com offers a diverse selection of flower bouquets and greeting cards.
You can send any bouquet from our collection and we will deliver your purchase
at the same day in Kuwait only.
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Is Wardq8.com a Kuwaiti website?
Yes, we are a Kuwaiti website that operates from Kuwait.
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How can I order from Wardq8.com?
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Simply choose a product and click "Buy".
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Click “Check out”.
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When you check out, you will be asked to either returning customer if you have
previously shopped at Wardq8 or new customer.
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Then choose the delivery address from your address book (if you registered
before) or add new address.
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Enter the recipient's information for each bouquet, recipient's first name,
last name, phone number, address, and any special instructions you would like
us to consider in processing and delivering your order.
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Enter your delivery information and clicked finish for each bouquet (if you
purchase more than one bouquet).
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After that, you will be asked whether if you want to write some comments on the
card or not.
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When you have added a product to your shopping bag with your extra items, you
will be shown each item you have selected for purchase with delivery date.
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As you begin the checkout process, you will be offered the option to continue
shopping or check out.
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Before your order is finalized, you will be shown your order details. Please
verify once again that all information has been entered correctly before
clicking "Pay Now" If you need to modify any of the details that appear on this
page, simply click the "Back" button on your browser to return to the page you
wish to change. Your order is not complete and your card will not be charged
until you click "Pay Now" , before clicking this button you should choose the
payment card you want to use and Do not click this button more than once;
clicking more than once may result in duplicate orders. Once your order has
been submitted, within an hour, you will also receive an email confirmation
with the details of your order. Please print a copy of this page for your
records. Within an hour, you will also receive an email confirmation with the
details of your order.
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9. What benefits can I get of becoming a member?
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Special Offers: As a Wardq8 member, you'll receive coupons via E-mail and
updates on new promotions you simply won't want to miss.
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Member Newsletter: Receive reminders of upcoming seasons.
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10. What are payment options?
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All prices are displayed in KD (Kuwaiti Dinar).
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Wardq8 accepts now Visa, Master, Dinnars Club and KNET card (Kuwait Local
Banks).
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How can I guarantee my order?
After you have submitted your order, you will be shown a copy of your receipt.
We will also send you an order confirmation E-mail within an hour of your
submission. Please review this E-mail to ensure your details are correct.
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Is there are any fees for the delivery?
No, our prices include our products with the delivery service.
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Can I deliver my order in the same day of the order?
Same day delivery is only available for orders placed before 6pm.
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Can I cancel my order?
Once an order has been prepared for delivery or already shipped, we cannot
modify or cancel you purchase. If your order has not yet been prepared, we will
be happy to honor any requests you may have.
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